Article 1. Applicability of the General Terms and Conditions of Nüvodent BV

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These general terms and conditions (hereinafter the "General Terms and Conditions") are an integral part of any Agreement concluded between Nüvodent BV and the patient.

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The patient (hereinafter referred to as the "Patient") is the natural person who makes use of the services of Nüvodent BV.

The Patient accepts the validity and application of these General Conditions for present and future business.

Any use of the Nüvodent BV services implies, on the part of the Patient, an unconditional, exclusive and complete acknowledgement of these General Terms and Conditions notwithstanding any contradictory provision in the Patient's General Terms and Conditions of any kind.

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Other conditions or agreements are valid only after explicit and written acceptance by Nüvodent BV.

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Article 2. Conclusion of an Agreement

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The Agreement is established by the Patient signing the anamnesis form to which these Terms and Conditions are attached.

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Appointments can only be made by telephone with an employee of Nüvodent BV. Appointments made by other means are invalid and do not bind Nüvodent BV.

When a Patient schedules an appointment with a dental specialist of Nüvodent BV, the Patient will receive a confirmation email.

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The General Terms and Conditions of Nüvodent BV can be viewed on the website of Nüvodent BV: www.nuvodent.be

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Article 3. Prices and Payment

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Because it is impossible to know in advance which examinations or treatments will have to be carried out, an exact price cannot be given prior to the first consultation.

All prices are exclusive of VAT.

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Article 4. Investment and alteration of an appointment by Nüvodent BV

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Nüvodent BV reserves the right to refuse or reschedule appointments.

Nüvodent BV will inform the Patient in a timely manner by telephone in this regard, if appropriate.

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Article 5. Cancellations

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The Patient has the option to cancel his/her appointment.

Cancellations are only accepted if they are communicated by telephone or e-mail to an employee of Nüvodent BV. A cancellation left on the answering machine of Nüvodent BV will not be accepted as a valid cancellation.

The cancellation is free of charge if it is notified by the Patient to the Nüvodent BV employee at least 24 hours, for 30-minute appointments, or 48 hours, for 60-minute appointments, before the date and time of the appointment.

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For cancellations communicated within the aforementioned period, the Patient must pay compensation for the lateness of this cancellation. The compensation shall be:

• 75.00 EUR in case of cancellations to be notified at least 48 hours before the appointment.

• 50.00 EUR in case of cancellations that must be notified at least 24 hours before the appointment.

• Loss of deposit in case there was a deposit on the account and the appointment was cancelled less than 24 hours before the appointment.
   

In case the Patient owes a compensation due to a late notification of the cancellation of his/her appointment, the payment will be automatically taken from the patient’s deposit. If the patient did not leave a deposit, he/she will receive an e-mail/letter with information on the sum(s) due. The Patient must pay these sum(s) within eight days after receipt of this e-mail/letter. Complaints or protests by the Patient must be made within eight days after receipt of the aforementioned email/letter.

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In case of non-payment or late payment of the compensation for late cancellation on the account number of Nüvodent BV indicated in the e-mail/letter, the outstanding amount will be increased from the due date by default and without prior notice of default with interest for delay equal to the legal interest rate as well as a fixed compensation of 10% of the invoice amount. Any non-payment implies that the outstanding invoices become due and payable.

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Article 6. Unforeseen Circumstances

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All circumstances that were reasonably unforeseeable and unavoidable at the time the Agreement was entered into, and that would make the full or partial performance of the Agreement financially or otherwise impossible, will be considered unforeseen circumstances and give Nüvodent BV the right to revise or rescind the Agreement.

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Unforeseen circumstances are (non-exhaustively) understood to be: force majeure (such as epidemics, war); strikes; non-delivery, late delivery or incorrect delivery by suppliers of Nüvodent BV or other third parties used; unexpected traffic jams; accidents on European roads; fire; business interruptions, energy interruptions, disruptions in a (telecommunications) network or connection or the communication systems used and/or the unavailability of the website at any time; government measures and other unforeseen circumstances of a similar nature as well as all the consequences of such events and situations.

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If these circumstances result in a delay of delivery or the delivery becomes impossible as a result, Nüvodent BV has the right to either suspend the performance of the Agreement or to renounce the Agreement, without the Patient being able to claim compensation for the delay incurred or for any damage resulting from this delay.

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Article 7. Limitation of Liability

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Nüvodent BV is only liable in case of intent or gross negligence by Nüvodent BV or by its employees or agents, except in case of force majeure. However, this does not apply to the third parties engaged by Nüvodent BV.

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The aforementioned liability of Nüvodent BV towards the Patient can be compensated up to a maximum of 100% of the invoice value excluding VAT, unless Nüvodent BV opts to remedy the shortcoming. The total liability limit does not apply in case of physical injury, fraudulent and intentional acts and missions. In case of insurance coverage, the aggregate liability limit is extended to the total amount paid by its insurers on behalf of or to Nüvodent BV in settlement or satisfaction of the Patient's claims under the terms of Nüvodent BV's insurance policies applicable thereto.

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Nüvodent BV is not liable for any indirect damage (including the increase of general costs, disruption of the schedule, etc.)

Nüvodent BV is also not liable for any delay in the performance of its obligations arising from the Agreement, or for the non-performance of such obligations insofar as this delay and/or this non-performance is attributable to an external unforeseeable cause over which it has no reasonable control, as described in article 6 of the General Terms and Conditions.

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Article 8. Cookie Policy and Privacy Policy

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Would you like to view the cookie and privacy specifications again? Then click through to the website of Nüvodent BV: www.nuvodent.be

Nuvodent may use the patient’s x-rays and pictures of their teeth for marketing and educational purposes, while keeping the patient’s information completely confidential. If the patient doesn’t agree with the use of his dental x-rays and pictures, he may inform us to not do so.  

 

Article 9. Validity Clause

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The invalidity, for whatever reason, of any (part) of the provisions of these General Terms and Conditions shall not affect the validity of all the remaining (part) articles.

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Article 10. Privacy and processing of personal data (GDPR)

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Nüvodent BV collects all data necessary to perform the Agreement, including the Patient's name, address, telephone numbers, email address, and any other information about the Patient. Nüvodent BV does not pass on this data to third parties and consequently acts as Processor and Processing Controller within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC and the Law of 30 July 2018 on the protection of individuals with regard to the processing of personal data.

The Patient has the following rights: the right of access, the right of correction, the right of erasure, the right of restriction of processing, the right of transferability of personal data, the right of objection and the right not to be subjected to automated decision-making. The Patient may at any time invoke the aforementioned rights, in which case it will suffice to contact Nüvodent BV at the contact details indicated in the order and/or quote Nüvodent BV, [Prins Albertlei 29, 2600 Antwerpen | 03 344 33 32 | contact@nuvodent.be].

 

If there are any complaints regarding the processing of the Patient's personal data, the latter may contact Nüvodent BV, Prins Albertlei 29, 2600 Antwerpen | 03 344 33 32 | contact@nuvodent.be] for an internal solution or lodge a complaint with the Data Protection Authority [Drukpersstraat 35, 1000 Brussel | +32 (0)2 274 48 00 | +32 (0)2 274 48 35 | contact@apd-gba.be].

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Article 11. Disputes

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All agreements with Nüvodent BV are governed by Belgian law.

Any disputes arising under this Agreement shall be settled by the competent Belgian court.